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Returns & Exchanges - Seventh House

14 DAY NO HASSLE RETURN & EXCHANGE POLICY

    Last updated: Nov 22nd, 2024

    Returns

    You have 14 days from receiving your purchase to request a return or exchange. After this period, we cannot process refunds or exchanges.

    To qualify for a return:

    • The item must be unused, in its original condition, and in original packaging.
    • A 15% restocking fee applies.
    • You’ll need proof of purchase (e.g., a receipt).

    Contact our customer service team before returning an item. Returns sent without prior approval cannot be processed.

    Partial Refunds
    Partial refunds may apply if:

    • The item is not in its original condition, damaged, or missing parts not due to our error.
    • The item is returned more than 14 days after delivery.

    Shipping and handling fees are non-refundable. Return shipping costs are the customer’s responsibility.

     

    Shipping and handling fees are non-refundable. Return shipping costs are the customer’s responsibility.

    Refund Process
    Once we receive and inspect your return:

    1. You’ll receive an email confirmation.
    2. If approved, a refund (minus the 15% restocking fee and any collection fees) will be processed to your original payment method within a few days.

    Delayed Refunds
    If your refund hasn’t arrived:

    1. Check your bank account and contact your credit card company, as processing times vary.
    2. If you still don’t receive it, email us at info@seventh.house.

      Ordering & Payment

      Is my credit card information save?

      • Credit card information is transferred using 256-bit encryption the same security used by the banks.

      Can I place an order over the phone?

      • You can place your order over the phone by calling 1-833-746-8730.

      What payments types do you accept?

      • We accept all major credit cards - Visa, Mastercard, American Express, Diners Club, and Discover and Paypal.
      • Financing is available with Affirm (U.S.) and PayBright (Canada). U.S. trade customers can use finance options with Resolve Pay.

      Do you charge sales tax?

      • Sales tax is collected where required to by law. Applicable taxes will be shown at checkout.

      When will I be charged for my order?

      • You will be charged for your order when you place it.

      Will I get an order confirmation?

      • An order confirmation email is sent right after you place your order. If you have please contact us if you do not receive an email. 

      Shipping & Deliveries

      Shipment Processing times:

      All orders received before 2pm will be processed ready to be shipped within 2-3 business days.

      Wall Coverings:

      Flat Rate $25 Across Canada - Ships out within 48 hrs can take 7-10days to arrive

      Furniture Deliveries:

      White Glove In-Home Delivery

      Assembly in the room of your choice for $199. 

      Threshold Delivery

      Cartons placed inside your room of choice $89

      Curb side

      $49 Cartons placed outside your front door.

      Pick Ups:

      All orders can be picked up free of charge from our warehouse at the following address:

      1580 Columbia Street, North Vancouver, BC, V7J 1A4.

      To arrange picks up call 833 746-8730 or email: info@seventh.house and time will be set when your item is ready for pick up.

      Outside of standard areas:

      No service to Hawaii and Alaska.

      No service to Remote Canadian areas such as the Yukon, Northwest and Nunavut territories.

      Areas outside of major cities and suburbs will be quoted at your time of order, you will not be charged at check out but instead will be contacted with quote once the quote is accepted your order will be charged and processed. 

      How long does delivery take?

      Orders leave our warehouse with about 2-4 days, delivery can will be in 7-10 days after that depending on delivery location.

      How are the deliveries arranged?

      You will be contacted within 2-4 days to arrange a convenient time and day will be set up for you.

      I have Missed my delivery appointment, what now?

      The delivery company will call to schedule a new time slot. You maybe charged for another delivery. Our delivery companies use third parties and each has their own policy so a charge will depend on the delivery company.

      Returns, Exchanges and Cancellations

      What is your refund & exchange policy?

      Products can be exchanged or Returned for a refund within 14 days from receipt of delivery. For refunds you will need your original receipt. Refunds will be made in the same form as the original payment.

      Returned products must be made in the original packing.

      Shipping and handling charges are non-refundable. Return shipping and return pickup fees are the responsibility of the customer and are non-refundable.

      There is a 15% restocking fee for returned items.

      Sale Items are final sale and no refunds will be issued.

      If I choose to return my order, how long do refunds and pick ups take?

      Returned product pick ups take 7-10days

      Refunds are applied after the product is inspected as long the product is in as good as new condition you will be refunded less the return delivery costs and 15% restocking fee.

      What should I do if my shipment arrives damaged?

      Take pictures of and detail the damage in an email through our Contact us page and we’ll arrange for a speedy replacement.

      What warranty is provided on your products?

      1 year manufacturer's warranty is provided with your purchase.

      General

      Do you have a showroom?

      • No, we are factory direct to your door and our business model is cut out everything in between and raising quality and increasing savings.

      Can I order fabric samples in advance of my purchase?

      • Yes. Please visit our fabric sample request page