Collection: Terms of use

CURRENT VERSION: VER. 1.0


Last updated: 6th January 2024

Terms of use

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws.

If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.

Privacy

Please review our Privacy Policy, which also governs your use of this website, to understand our practices.

Disclaimer

The materials on our web site are provided "as is". Seventh House makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, Seventh House does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

Limitations

In no event shall Seventh House or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Seventh House's website, even if Seventh House or a Seventh House authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdiction does not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Revisions and errata

The materials appearing on our web site could include technical, typographical, or photographic errors. Seventh House does not warrant that any of the materials on its web site are accurate, complete, or current.

Seventh House may make changes to the materials contained on its web site at any time without notice. Seventh House does not, however, make any commitment to update the materials.

Links

Seventh House has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Seventh House of the site. Use of any such linked web site is at the user's own risk.

Product Descriptions

Seventh House endeavors to be as accurate as possible, however mistakes happen. Seventh House does not warrant that product descriptions or other content on Seventh House is accurate, complete, reliable, current, or error-free. If a product offered by Seventh House is not as described, your sole remedy is to return the product it in unused condition according to the Returns Policy.

Returns, Refunds and ownership title

Seventh House does not take title to returned items until such time as the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return, in this situation, Seventh House does not take title to the refunded item. For more information about our returns and refunds, please see our Returns Policy.

Indemnity

You hereby agree to indemnify and save Seventh House, our affiliates, directors, officers and employees harmless, from any and all losses, claims, liabilities (including legal costs on a full indemnity basis) which may arise from such your use of Seventh House website or Services (including but not limited to the display of your information on Seventh House website) or from your breach of any of the Terms. You hereby further agree to indemnify and save Seventh House, our affiliates, directors, officers and employees harmless, from any and all losses, damages, claims, liabilities (including legal costs on a full indemnity basis) which may arise, directly or indirectly, as a result of any claims asserted by Third Party Rights claimants or other third parties relating to information about such third parties and/or any of their goods and/ or services. You also agree further that Seventh House is not responsible and shall have no liability to you, for any material posted by others, including defamatory, offensive or illicit material and that the risk of damages from such material rests entirely with you. Seventh House reserves the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you shall cooperate with Seventh House in asserting any available defenses.

Force Majeure

Seventh House shall in no event be held responsible for delay and/or non-provision of the Services or Products, or unavailability of the Website for any reason whatsoever including but not limited to events beyond the reasonable such as Internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, flood, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals or non-performance of third parties.

Applicable Law

You agree to comply with all applicable laws, statutes, ordinances and regulations regarding your use of and your purchase of products and/or services through seventh House. Any infraction of the Terms and Conditions shall be governed by the laws of British Columbia and the laws of Canada without regard to any conflict of law provisions of your domicile residence or physical location. At our discretion, we may report any infractions or violations relating to the agreement to the appropriate authorities. You and seventh House each agree to submit to the personal and exclusive jurisdiction of the courts located within British Columbia, Canada.

Site terms of use modifications

Seventh House may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the current version of these Terms and Conditions of Use.

Collapsible content

Ordering & Payment

Is my credit card information save?

  • Credit card information is transferred using 256-bit encryption the same security used by the banks.

Can I place an order over the phone?

  • You can place your order over the phone by calling 1-833-746-8730.

What payments types do you accept?

  • We accept all major credit cards - Visa, Mastercard, American Express, Diners Club, and Discover and Paypal.
  • Financing is available with Affirm (U.S.) and PayBright (Canada). U.S. trade customers can use finance options with Resolve Pay.

Do you charge sales tax?

  • Sales tax is collected where required to by law. Applicable taxes will be shown at checkout.

When will I be charged for my order?

  • You will be charged for your order when you place it.

Will I get an order confirmation?

  • An order confirmation email is sent right after you place your order. If you have please contact us if you do not receive an email. 

Shipping & Deliveries

Shipment Processing times:

All orders received before 2pm will be processed ready to be shipped within 2-3 business days.

Wall Coverings:

Flat Rate $25 Across Canada - Ships out within 48 hrs can take 7-10days to arrive

Furniture Deliveries:

White Glove In-Home Delivery

Assembly in the room of your choice for $199. 

Threshold Delivery

Cartons placed inside your room of choice $89

Curb side

$49 Cartons placed outside your front door.

Pick Ups:

All orders can be picked up free of charge from our warehouse at the following address:

1580 Columbia Street, North Vancouver, BC, V7J 1A4.

To arrange picks up call 833 746-8730 or email: info@seventh.house and time will be set when your item is ready for pick up.

Outside of standard areas:

No service to Hawaii and Alaska.

No service to Remote Canadian areas such as the Yukon, Northwest and Nunavut territories.

Areas outside of major cities and suburbs will be quoted at your time of order, you will not be charged at check out but instead will be contacted with quote once the quote is accepted your order will be charged and processed. 

How long does delivery take?

Orders leave our warehouse with about 2-4 days, delivery can will be in 7-10 days after that depending on delivery location.

How are the deliveries arranged?

You will be contacted within 2-4 days to arrange a convenient time and day will be set up for you.

I have Missed my delivery appointment, what now?

The delivery company will call to schedule a new time slot. You maybe charged for another delivery. Our delivery companies use third parties and each has their own policy so a charge will depend on the delivery company.

Returns, Exchanges and Cancellations

What is your refund & exchange policy?

Products can be exchanged or Returned for a refund within 14 days from receipt of delivery. For refunds you will need your original receipt. Refunds will be made in the same form as the original payment.

Returned products must be made in the original packing.

Shipping and handling charges are non-refundable. Return shipping and return pickup fees are the responsibility of the customer and are non-refundable.

There is a 15% restocking fee for returned items.

Sale Items are final sale and no refunds will be issued.

If I choose to return my order, how long do refunds and pick ups take?

Returned product pick ups take 7-10days

Refunds are applied after the product is inspected as long the product is in as good as new condition you will be refunded less the return delivery costs and 15% restocking fee.

What should I do if my shipment arrives damaged?

Take pictures of and detail the damage in an email through our Contact us page and we’ll arrange for a speedy replacement.

What warranty is provided on your products?

1 year manufacturer's warranty is provided with your purchase.

General

Do you have a showroom?

  • No, we are factory direct to your door and our business model is cut out everything in between and raising quality and increasing savings.

Can I order fabric samples in advance of my purchase?

  • Yes. Please visit our fabric sample request page