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Accessibility

Seventh House is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and working to apply the relevant accessibility standards and keeping update with the technological advances and applying them to our site to improve the experience for people with disabilities.
Customers with disabilities, including those with visual and motor impairments, please contact our accessibility service centre at +1-888-888-8888.
We are ready to assist all members of our communities, visitors to our site and customers with accessibility needs and we are ready to assist you.

Training for Staff

Seventh House ensures that all persons to whom this policy applies to receive training as required by the Accessibility Standards for Customer Service. In addition, training will be provided to Seventh House employees as part of orientation training for new employees, and on a continuing basis as required. The amount and format of training will depend on a person's interaction with customers and visitors to our web site. A record of training received by store staff will be kept in the employee’s file.

Training will include:

  • Information about Seventh House policies, procedures
  • How to interact and communicate with people with various types of disabilities 
  • What to do if a person with a disability is having difficulty in accessing any of our services
  • How to interact with people with disabilities who use assistive devices or require the assistance of a support person or animal

Feedback

We welcome your feedback on the accessibility of please let us know if you encounter accessibility barriers or have any suggestions for improvement, we look forward to hearing from and are ready to implement improvements.

  • Phone: +1-888-8888-8888. 

  • Open Mon-Fri 7 AM - 5 PM PSt

  • Email: info@seventhhouse.com

Ordering & Payment

Is my credit card information save?

  • Credit card information is transferred using 256-bit encryption the same security used by the banks.

Can I place an order over the phone?

  • You can place your order over the phone by calling 1-833-746-8730.

What payments types do you accept?

  • We accept all major credit cards - Visa, Mastercard, American Express, Diners Club, and Discover and Paypal.
  • Financing is available with Affirm (U.S.) and PayBright (Canada). U.S. trade customers can use finance options with Resolve Pay.

Do you charge sales tax?

  • Sales tax is collected where required to by law. Applicable taxes will be shown at checkout.

When will I be charged for my order?

  • You will be charged for your order when you place it.

Will I get an order confirmation?

  • An order confirmation email is sent right after you place your order. If you have please contact us if you do not receive an email. 

Shipping & Deliveries

Shipment Processing times:

All orders received before 2pm will be processed ready to be shipped within 2-3 business days.

Wall Coverings:

Flat Rate $25 Across Canada - Ships out within 48 hrs can take 7-10days to arrive

Furniture Deliveries:

White Glove In-Home Delivery

Assembly in the room of your choice for $199. 

Threshold Delivery

Cartons placed inside your room of choice $89

Curb side

$49 Cartons placed outside your front door.

Pick Ups:

All orders can be picked up free of charge from our warehouse at the following address:

1580 Columbia Street, North Vancouver, BC, V7J 1A4.

To arrange picks up call 833 746-8730 or email: info@seventh.house and time will be set when your item is ready for pick up.

Outside of standard areas:

No service to Hawaii and Alaska.

No service to Remote Canadian areas such as the Yukon, Northwest and Nunavut territories.

Areas outside of major cities and suburbs will be quoted at your time of order, you will not be charged at check out but instead will be contacted with quote once the quote is accepted your order will be charged and processed. 

How long does delivery take?

Orders leave our warehouse with about 2-4 days, delivery can will be in 7-10 days after that depending on delivery location.

How are the deliveries arranged?

You will be contacted within 2-4 days to arrange a convenient time and day will be set up for you.

I have Missed my delivery appointment, what now?

The delivery company will call to schedule a new time slot. You maybe charged for another delivery. Our delivery companies use third parties and each has their own policy so a charge will depend on the delivery company.

Returns, Exchanges and Cancellations

What is your refund & exchange policy?

Products can be exchanged or Returned for a refund within 14 days from receipt of delivery. For refunds you will need your original receipt. Refunds will be made in the same form as the original payment.

Returned products must be made in the original packing.

Shipping and handling charges are non-refundable. Return shipping and return pickup fees are the responsibility of the customer and are non-refundable.

There is a 15% restocking fee for returned items.

Sale Items are final sale and no refunds will be issued.

If I choose to return my order, how long do refunds and pick ups take?

Returned product pick ups take 7-10days

Refunds are applied after the product is inspected as long the product is in as good as new condition you will be refunded less the return delivery costs and 15% restocking fee.

What should I do if my shipment arrives damaged?

Take pictures of and detail the damage in an email through our Contact us page and we’ll arrange for a speedy replacement.

What warranty is provided on your products?

1 year manufacturer's warranty is provided with your purchase.

General

Do you have a showroom?

  • No, we are factory direct to your door and our business model is cut out everything in between and raising quality and increasing savings.

Can I order fabric samples in advance of my purchase?

  • Yes. Please visit our fabric sample request page